Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Please note: It may not be possible to confirm your flight details at this point. We have appropriate security measures in place to protect this information. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. You must check the price of your chosen holiday at the time of booking. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. In certain limited circumstances, we are entitled to refuse your request. From overseas, additional call charges may apply). The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. My husband and I are looking at booking a Celebrity cruise to Alaska. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . At the time of printing, all details listed in this brochure were correct. Affluent Media Group, a Dotdash Meredith company. Already booked? Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. You may then be left at any port or place at which the ship calls without us incurring any liability. Please refer to the terms and conditions of your debit or credit card for details. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Any liability, including environmental damage from drone usage is the guests responsibility. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Common interest groups and immersion sailings. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. No refunds will be given on any cruise for no-shows. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. * A charge may be made for some entertainment activities on board. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. These groups may take place on the dates when you are sailing with us. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Thanks If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Please note that these excursions are owned and operated by local operators who are independent third parties. The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. The changed arrangements will then be treated as a new booking. Itineraries may change from time to time, both before and after your sailing departs. If we need any other personal details, we will inform you before we obtain them from you. By continuing to browse the site, you agree to the use of cookies. Forums. If this holiday is in fact cheaper than the original one, we will refund the price difference. Please contact your Personal Cruise Specialist for further information. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. The prices shown in this brochure show from prices. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Payment and Reservation Information - Cruises.com That apparently came out in September of 2021. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. We are new to Celebrity but seasoned cruisers (Elite with Princess.) All Rights Reserved. Yes. peanut head. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. At times, we may offer promotional GTY offers. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Guidance is also available from NHS (Scotland) on the FitForTravel website. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Tel: 020 3117 0500 or www.abta.com. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. Some flights may incur a supplement which will be advised at the time of booking. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Gallery . Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. All bookings are subject to these booking conditions. We cannot accept responsibility for any services, which do not form part of the package holiday. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. We logged on and an outstanding balance of 26pence was showing. 1. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. From August 2022 Travel + Leisure, published by TI Inc. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal Please note: The date of departure means the date the arrangements you have booked with us . Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Please email airsupportuk@celebritycruises.com. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. I advised that he actually pay no later than due date and that I always pay a few days sooner. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Activity. Photo Via: Celebrity Cruises. Special care must be taken of such items. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. Unfortunately I was advised that they are unable to extend your final payment due date. No problem. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Cruise Travel Advisory - Coronavirus - Expedia.com Full and final payment is due 75 days prior to sailing. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. About two weeks from payment date we tried to pay on line. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Please note that the upgrade package may differ from the upgrade package offered by the airline. Final payment -- online or call Celebrity - Celebrity Cruises - Cruise If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. If you booked 8/1/2010 or after the final payment is due 75 days. 1.7 How do I obtain the lowest price per person? Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Check your final payment due dates - Cruise Critic Community The General Information & Booking Conditions apply to both on-line and telephone bookings. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Posted January 13. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
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