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Add photos, description, price, and all the other details that weve discussed above about your product. As a general rule, its best to offer free shipping promotions on lightweight items like dresses or shirts but to avoid it on heavier things such as shoes or winter coats. If you, as the seller, agree to the refund, then you will give the refund to the customer. A sub for discussing all things Depop. Can pre-loved clothes make fast fashion sustainable? The pool of people on the app, which is currently at around 21 million, is smaller than the user base of both Poshmark and eBay, but its the right crowd for the caliber and quality of my clothing. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Communication is key with your buyer to let them know what's going on and that you will have to wait to ship their package until the payment is cleared. Step 3: Write a bio about your shop and what youre selling and tap on Next. I received only a few bids per item, and I sold them for less than they were worth. It seems its only the call center who make an issue about this. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Then disclose the condition, the size, and the measurements of the model, and mention if youre offering free shipping (this can be a selling point, but if you plan to charge for shipping, Sky says not to advertise it, as shipping costs can discourage potential buyers from even taking a look). In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. "You always know somebody who's had a Depop horror story. However, shipping with Depop can be expensive. I find that shipping with Depop is not too expensive and that their shipping tiers (extra-small, small, medium, large, extra-large) are reasonably priced. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. Then, tap on 'Set up your shop'. Popular accounts and groups include those for Lululemon, Louis Vuitton, and Noihsaf Bazaar, the last of which mostly lists clothes from independent designers. Once you have verified that all information on your end is correct, you can then move on to other possibilities.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-banner-1','ezslot_6',125,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-banner-1-0'); As a seller, I was dumbfound by a case because it has never happened to me before. There are several times throughout the year that Depop has offered free shipping. When you sell an item, Depop will automatically charge the 10% fee on the total transaction amount (including shipping costs). A week later they have opened a dispute saying this was an unauthorised payment? You will need to confirm your information and attach proof by taking screenshots of your Paypal activity and email. by Stiletto Socialite | Jun 16, 2019 | Depop, Last Updated on November 7, 2021 by Stiletto Socialite. FAQs will be removed. Step 2: Add a photo/logo that represents your brand and tap on Next. 2. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. this is how it will work: Please note, that the PayPal fee is NOT included in the $17.75 total in the example. I just sold something on Depop, and right after, I got a charge on my PayPal account saying that $8.80 was taken from my account. Possibility 3: Buyer internationally cancelled the payment However, if you intend to dropship your print-on-demand items, Depop does have restrictions on what is allowed on their platform. In some ways, Etsy shares a lot of DNA with the Depop community . The USPS international shipping calculator can help you gauge your pricing. Labels are generated by the carrier and sent back to Shippo for you to print. Make sure the email on your Paypal account and your Depop account match. The item I sold was 30$ and they taken 13$ out of the sale lol. I sold 2 of the exact same things for the same price to different people. Verify your information with Paypal (banks, cards, email, etc). Enter your First name, last name, billing address, and tap on Next. Even as Depops rates have increased the same would be for me as an individual because I would be shipping as an individual from USPS and would not be privy to any commercial pricing that Depop has. Please note, with USPS, as with any business there may be inconsistencies as to how information is disseminated and how individual employees carry out actions. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. This content may be old or outdated. Then, tap on 'Set up your shop'. Want a Great Deal on a Big-Ticket Kid Gift? Wirecutter is the product recommendation service from The New York Times. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. What I was missing was the notification of payment received from my buyer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Depop is powered by a team of around 400 people, dedicated to our mission of fashion for a better future. I am a bot, and this action was performed automatically. Also they're charging me for shipping even if I put buyer pays for shipping? You can change your choices at any time by clicking on the 'Privacy dashboard' links on our sites and apps. Im going to get rid of those this week was a common refrain. You lost any seller protection by sending to another address than the paypal registered address of the buyer. If you, as the seller, agree to the refund. For the United States, Depop uses USPS as their vendor for shipping within in the app. My wardrobe staples are mostly basics like leggings, jeans, coats, T-shirts, and shoes, with a couple of statement pieces that I swap in and out every season. Congratulations! They are inclusive, diverse, progressive and creative. New Community Member. All Rights Reserved. Active today. When finished, tap on Post listing. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. We tapped experts and researched recycling programs to find reasonable ways to offload your clothes. But i did the math and it averages out to about 20-30% loss on fees for Paypal compared to 10-15% on Depop Payments. In this article, weve shared many important things you must know before selling on Depop. Sydny Sky, Depop seller, phone interview, October 28, 2020. Find out more about how we use your personal data in our privacy policy and cookie policy. These 6 Tips Will Help. "I felt sick - I scrolled and scrolled through hundreds of messages people had sent the scammer," she says. If you would like to customise your choices, click 'Manage privacy settings'. Or, do you have a collection of handmade products that you'd like to start selling? Write a bio about your shop and what youre selling and tap on Next. When finished, tap on Post listing. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. We, TechCrunch, are part of the Yahoo family of brands. After shipping costs, I reclaimed roughly $20. If you have any suspicion of your account being compromised, make sure to change your password for both Depop and Paypal. Select Selling > Refund Depop fee. You can either agree to the refund, or not agree. How long do you have to be inactive on Depop? When the money has been transferred, you can move it over to your bank account if you wish. Of course, everybody is human and sometimes Post Offices make mistakes. In case something goes wrong, youre protected by PayPal's Seller Protection. The company is headquartered in London, with offices in Manchester, New York, Los Angeles and Sydney. "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. Do you have items laying around at home that you want to sell online? Depop suggests that you do not ship your item until you receive the payment. In all cases, the fraudsters demanded to be paid directly, rather than through the app. Read about our approach to external linking. Others have received a faster response from reaching out to Depops Twitter account as well. But when Ms Strike logged back in, she was shocked by what she found. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. Everytime they purchase with PayPal i get charged the ~10% deduction from fees AND Depop Limited. Disconnect your Paypal from Depop and reconnect again. Please read rules before posting. Depop suggests that you do not ship your item until you receive the payment. For sales under $15, you pay a flat rate of nearly $3, but for sales above $15, the platform takes 20% of your total sale. Definitely gonna start telling people depop payments only. Like therapy or nosy relatives, a little objective feedback can help point out flaws you would otherwise never catch. I feel like im doing something wrong or not understanding? However, once a sale is made, Depop instantly collects 10% of the total transaction amount, plus the shipping cost. I know it's negligible but if what's the reason that this happened. I contacted the buyer and she told me the email address that the payment went to. Fast responses, quick shipping, and a few good reviews can seriously boost your credibility as a seller. Figuring out what to get rid of is just the beginning. Heres why I chose it, and, based on my interviews with a couple of expert sellers, some helpful tips to get you started, too. This is normal if you are new to selling to establish that you are a trustworthy seller. Whether its finding great products or discovering helpful advice, well help you get it right (the first time). As of January 22, 2023, USPS Regional Boxes were discontinued. Be prepared to get asked a lot of questions. However, the funds from the buyer did not show up on my Paypal account. I'm confused as to why it would be trying to charge my bank instead of just automatically taking it from the actual payment since I didn't have this problem with the other depop payments sells. Now, you can list as many products as you want. You will log in to your Paypal account and check all the notifications from them asking for this information. You can select shipping with Depop, meaning you dont have to configure shipping manually. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Your description must disclose that you are working with a third-party to source and manufacture your products. We would stay away from doing something like this it is risky for both your Depop account and your payment. If you are thinking about selling on Depop, coming across a payment issue with Paypal can be extremely frustrating. Can anyone help me? Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. Depop fee + taxes + shipping (if you use ship with depop). By browsing this website, you consent to the use of cookies. Ah that's brilliant thank you so much, you've put my mind at ease!! You are viewing the PayPal Community Archives. And the next two emails are from Paypal; one a notification of payment received and a second with a receipt of payment to Depop for their 10% fee. But Aman Johal, director at law firm Your Lawyers, which specialises in consumer action claims, says the platform needs to act urgently, "particularly given its relatively young user base, where the duty of care is greater". Depop was founded by Simon Beckerman in 2011 as a social network where readers of PIG magazine could buy items from the young creatives featured in the magazine. So I'm somewhat new at selling on depop, I've only sold a couple of items but all those times it went smoothly because they used depop payments. 1999-2023 PayPal, Inc. All rights reserved. They are entrepreneurs, pushing fashion forward in so many different ways. then you will give the refund to the customer. Rebecca Heilweil is a reporter at Vox covering emerging technology, artificial intelligence, and the supply chain. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! If you contact Paypal first and everything looks fine on their end, they will tell you to contact Depop anyways. More about shipping internationally later, however, if I wanted to process shipping online to me that just extra steps and since time is money I try to forgo these extra steps. Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. The free shipping for U.S. sellers is for domestic shipping only, no international shipping. Also the Depop limited DOES NOT charge me monthly/regularly, it only shows up EVERY TIME someone buys my clothes through Paypal. You keep hearing of how important Depop packaging is, but you may wonder how far, Are you trying to make a decision if eBay vs Depop is the right place, Selling on Depop and trying to get started in the reselling game can be a. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Also, if an item is already being sold by other sellers on Depop, search for similar listings to see what items like yours sold for and try to price your item for slightly cheaper than the rest. While it may blow your mind why anyone would want to take advantage of a small business or an individual, sleazy people exist out there.