Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Refunds can also be requested within 72 hours of purchasing your tickets. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Search by the artist, events, or venues on the big search bar present in the front. "Stubhub is saying they cannot refund buyers because sellers . Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. Advertisement. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Season Ticket Memberships. [2022], Ticketmaster vs Ticketek: Which Is Best For You? How do I fix this ? Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Now what you can do is sell them to other people on the same platform. Swift will perform more . New Shows Announced in the U.S.! The prices are set by the event organizers and original sellers, and the website does not allow negotiations. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Re: Ticketmaster wont let me transfer tickets. The return policy tends to be much more flexible and easy to use. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. Choose from the events list or search for the event through the search bar you wish to attend. You can buy tickets online over the website,. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. Garth Brooks Background. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Selling ticket FAQs. The prices can also vary for different locations, for different states, different days, and different timings. Or maybe at least know why all of a sudden I cant transfer tickets. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. You can try reaching out to Ticketmaster and see why the tickets are greyed out. A Division of NBCUniversal. But its worth nothing that this case was won because the fees werent disclosed. Stocksy. Data is a real-time snapshot *Data is delayed at least 15 minutes. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Not looking for Taylor Swift? Selling the ticket on StubHub is a quick and easy process. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. In other cases, a reseller may be selling you tickets they haven't even secured yet. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Did you find it helpful? Problem message. Every sale is final from the moment of purchase. Yes When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Privacy Policy. The prices of tickets available on this platform differ from the actual face value of the ticket. My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. Facility charges are determined by the venues. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. When you get to the checkout, you'll be shown the total cost of your order. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Anyone know how I can contact customer support for Ticketmaster? Tickets can be delivered to your home by mail. What is the difference between StubHub and Ticketmaster? With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Taylor Swift with HAIM and GAYLE. It has a good user interface, and the website is user-friendly. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? Having an extremely large volume allows them to lower their margins. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). display: none !important; And it may not be clear how to differentiate the two groups. Hi! Do you ever wish that online ticket booking was less expensive? Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. There are a lot of differences between StubHub and Ticketmaster. 2023 CNBC LLC. Sign up for The Goods newsletter. As one member said after canceling their seats this sucks!. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. 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Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. We are changing the way you register and sign-in to the StubHub Community. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. The prices and their ranges will depend on every event you have chosen. Learn More. They use bots and whatnot which is so annoying. The Customer support services are open on all days but they have a certain time range they need to be reached out within. Ticket prices can be cheaper than face value. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. Which among the two has an easier user interface and is easy to handle? If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. 24/7 live chat support. A-List Members gain access to the best seats and the lowest prices. }, three one = .hide-if-no-js { You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. [2022], Gametime vs StubHub: Which Is Better For You? Save my name, email, and website in this browser for the next time I comment. Tickets for concerts and sporting events. All rights reserved. Try pm'ing a mod at stubhub.community to hopefully get a faster response. To put it in short, Ticketmaster has a website that is easy to use. There is no way to get in touch with Ticketmaster directly. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Deals for hot tickets, you're virtually not going to find one. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. Thats just scratching the surface. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. and our Only some of my tickets have sold. Ticket fees are high but not entirely arbitrary. Having all of this information makes it easier for you to find tickets that match your budget and interest. You are allowed to sell tickets that you bought from some other ticket seller. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. So, it is considered the best competition in front of Ticketmaster. The findings raise questions for whether consumers have a right to full price disclosure up front. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. However, each of the services comes with its own distinct advantages. Tickets for Swift's show at MetLife Stadium in East Rutherford, New Jersey on May 26 are listed for as much as $21,600 each on ticket resale site StubHub. StubHub is an eBay company that began selling and reselling event tickets in 2000. Thank you. Press question mark to learn the rest of the keyboard shortcuts. The face value price is the one you see on the website. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. If you make a purchase through any links on this website, we may get a commission. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. In short, we would suggest you go for StubHub if you like right now, but surely do try Ticketmaster next time. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Select the date of the event and tap on the option that says Find Tickets. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. Save my name, email, and website in this browser for the next time I comment. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. TicketLiquidator. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. They will have to create a Ticketmaster account in order to accept the tickets. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. The fees are a gouge. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Stubhub has a much less flexible return policy. After clicking on every continue option, itll search for the best available tickets according to your criteria. It allows you to sell the tickets and transfer them to a new owner. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. The website allows you to ask questions from other users in their community and get easier solutions. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. In case you were thinking if the website allows negotiation, they do not. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Ability to get tickets without visiting box offices in person. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). Please consider making a one-time contribution to Vox today. Each week, we explore unique solutions to some of the world's biggest problems. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Ability to get tickets without visiting box offices in person. Select the tickets you want to transfer. Which among the two has more payment options and offers tickets at rather cheaper prices? Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. This means people can first purchase the tickets from Ticketmaster and then sell them on StubHub. Got a confidential news tip? They are ready to deal with multiple currencies. The prices and their ranges will depend on every event you have chosen. Get your tickets delivered to your doorstep or print them out. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Social media is another potential landmine for fans, Gray said. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. This tends to be less egregious than the fees imposed by the competition. Grab your Garth Brooks tickets at StubHub today. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. }, + nine = sixteen .hide-if-no-js { The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. So, this certainly means you can be at a loss or profit accordingly. Ticketmaster vs Stubhub. These are often attempts to steal your personal information or credit card number, Gray said. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. Customer service all the way to your seat, 2000-2022 StubHub. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. Ticketmaster seems to be indicating the tickets are non-transferrable. Your email address will not be published. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". I can't see my Resale tickets available to buy on the website. Ability to search by ticket number and amount you want to spend. ET. You would transfer the tickets from your Ticketmaster account to the buyers email address. In most cases, tickets arent issued until 24 hours before the event. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. The website makes the ticket-buying process simple. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. 1. This does not cost you any more money. Select "Tickets" from the drop-down menu. Ostheimer said no, sorry, he would be using the preselected question cards. 1. Tickets for concerts and sporting events. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. After the switch, you will enter the email address you use to access the community in order to reset your password. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Taylor Swift with beabadoobee and Gracie Abrams. See Full Review of - Ticketmaster | Stubhub. TM previously allowed transfer (which is why I posted) and now transfer is not available. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. Due to the high demand for tickets, the prices can rise to seven skies. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. "Many more fans will now have. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Then, set a suitable price for your tickets. Thank you! Click the Sell Tickets button or the Sell button on the app. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. It also included MIT economist Sara Fisher Ellison. Office Hours. All Rights Reserved. Comprehensive event search feature. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. Buy and sell your Taylor Swift tickets today. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! SUGA | Agust D has announced SUGA | Agust D . So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Ticketmaster should be able to confirm this for you. "A broker is fishing to see what they can get," Cobb said. newsletter. Please enter a valid email and try again. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. These results implied that the hidden-fee buyers were misinformed about the total purchase price. StubHub will show you a list of available tickets along with the section, row, seat number and price. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. No one else can do that. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said.