04-07-2022 How easy is it to contact the Virgin Media customer service team? - Roams I don't understand the relevance of your reply..? Customer service free from Virgin Phone or Mobile 150. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Have you checked out your online account for any offers available? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Virgin Media on social media. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Note that 0345 numbers, although not free, are usually included in landline call packages. on They cannot wriggle out of it. Sorry to hear of the email issues. 15:15. Re: No welcome email. For example, did problems begin when you moved house, or perhaps when you updated your mobile? Run Turgs Virgin Media Email Backup on Windows. on There shouldn't be any need to enter any card details Crashedagain, are you using this site here? 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. denis . - Ireland | Professional Profile | LinkedIn While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Yep, that's a scammer, and hanging up was the right thing to do. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. It's packed with tips, hints and helpful answers about our products and services. 30-04-2022 30-04-2022 When you need to get hold of your broadband provider, you need to know the fastest way to do so. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. Contact Us | Virgin Media Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. GIVE US A CALL. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Above information is just basic enquiry phone numbers and contact information but, If you want any particular . Please enter your email Forgot your email address email address ? 25-08-2022 09-07-2022 Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. 26-01-2022 BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Alternatively you can also use your mobile minutes to call without being charged extra. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. Did you know, 95% of our customers find the solution to their problem using the help and support pages. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Unfortunately we cannot remember her email password. For mobile enquiries, call 03456000789*. Virgin has a selection of active social media accounts where customers can get in touch. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 on 24-01-2022 Virgin Media Phone Number | Call Now & Shortcut to Rep - GetHuman That way I have definitive proof that the company has received my complaint and when they received it. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. This includes the availability of email addresses, phone numbers and callback forms. It's packed with tips, hints and helpful answers about our products and services. Virgin Media Store on the App Store You can use the Live Chat service for sales, upgrades and complaints. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. 4. 12-07-2022 If not, they are charged at the same rate as a standard UK landline number. As long as you have online access you can use that form. Contact Virgin Mobile easily. Virgin Media Contact Number | How to Get In Touch I opened my emails went into folders and clicked on Add an email account. Opening hours are: If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Find the organization's website and search for an "About Us" or "Contact" tab. Virgin Media: how to contact customer services and make them listen to 15:38. 12:17. How to add another email account into Virgin Media Mail. 24-01-2022 14:34. on Virgin Media Contact Number | Our Complete Contact List For Virgin wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. Contacting Virgin Media 08-02-2022 If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. Virgin has a selection of active social media accounts where customers can get in touch. 09:04. 09:05 Click Mark as Helpful Answer or use Kudos to say thanks, on We have been with you for over 18 years and have old @ntlworld email accounts. Does it give an error message or is it that the page just does not move on to the next step? How to send an email | Virgin Media Help Blocking an email address - Virgin Media Community - 5065687 Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. Blueyonder email - Virgin Media Community - 5271956 The Virgin Media community has over half a million members. Virgin Media Business Mobile customers. GetHuman features available: Current hold time. The provider is also active on Facebook, where you can post a message seeking help or advice. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Contacting Virgin Media. 05-07-2022 11-09-2022 13:32. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. In total, there are 6 ways to get in touch with them. Contact Virgin Media | Fastest, No Wait Time - GetHuman on By continuing to browse, you accept the use of cookies. 27-01-2022 and is reached by going into manage other accounts. Contact email for Virgin - Virgin Media Community - 4920953 I have tried on two home computers, my work computer and three different mobile devices. 3 hours ago. 1. 10:50. 13-07-2022 so I guess we need some help to reset it as you suggest. You can also text Virgin mobile for free on 07533 016 422. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. This could save you valuable time, as opposed to trying to contact them. Simon S. - Service Operations Manager - LinkedIn Search. Sign up today. Log in to your Virgin Media Business Mobile Account. - edited Complaint Form - Virgin Media Learn more, Have I helped? A Virgin mobile account alone is not sufficient. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. The company has been a subsidiary of Liberty Global plc, an . 30-04-2022 Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on 28-01-2022 Virgin mobile contact: how to reach the customer service - Monisnap I'm sorry to hear you're having an issue with upgrading your broadband. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. on New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. 13-07-2022 Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Contact Virgin Media: Phone, Email & Live Chat - Selectra When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Did you ever get this sorted? You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. 12:35. If the email address to be blocked (i.e. Cookies used for marketing and advertising purposes. 07-07-2022 on So essentially I would need to set up a gmail account then I could add that To the VM webmail? 0345 454 1111 - if you're calling from any other phone. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. More information and review your options. If the form does not allow you to complete the process, then yes, a letter is the only way. Learn more, Have I helped? 16:11. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Virgin Media Contact Details: Get in Touch Easily - Selectra Let us know if there is anything else we can support you with. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? Aaron has been with Selectra for over 3 years. We would love to hear from you! When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Complaint Contact Form. If you want to know more, the updated sections are 6.6 - 6.9. The Virgin Media community has over half a million members. Changes to our Acceptable Use Policy for Virgin Media Mail. How do customers contact Virgin Media? Fastest way to talk to a real Virgin Media rep. Try for free at rocketreach.co . a secondary account defaults to the information for the primary account unless that has been changed in the secondary . 08:49. im told to log a complaint online- which you cant do as my account is no longer active! Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Fancy a chat? (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). Gmail is one option along with Outlook and the many other free email suppliers. on 11-09-2022 I thought that there was an option to say whether or not you were a VM customer. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Re: Wifi Pods - how to order. New around here? Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . You can also check our help pages or learn how to contact us directly further down. Step 3: Plug in your NOW Broadband Hub on the go-live date. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . For broadband, TV, landline, and account enquiries, phone 03454541111*. Virgin Media employs several customer contact forms covering the more basic subjects. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. To learn how to contact Virgin Media through their online forums, scroll down! Virgin Media contact number. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Contacting Virgin Media - by phone or otherwise. This complaint form is for Virgin Media Ireland Customers only. 12:39. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. You may have read posts here showing that the email address continues beyond 90 days but you should not . Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. However, when clicking on such links, it generally redirects you to the contact or support pages. on 30-04-2022 To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. on on Want to chat to a specific company? 08-02-2022 Find a Virgin company. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. . We use cookies to make wikiHow great. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Here to help! I can confirm the number you were called from is not us. These changes affect all Virgin Media email addresses ending in the . 27-01-2022 15:38. 10-07-2022 This must have been coincidentalI have one box with a line going to house(cable ?) % of people told us that this article helped them. Can anyone get into their web email? Remind me when call center opens. For broadband, TV, landline, and account enquiries, phone 03454541111*. Martin, that's the root of my frustration. Learn moreHave I helped? on It's free and takes less than a minute to check and compare. From a Virgin mobile or landline: 150. There are 8 references cited in this article, which can be found at the bottom of the page. Virgin Media does not provide customer service by email, but does provide it by phone. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . Once you submit your complaint you will receive a text message within 48 hours with a case ID. Switching Between Virgin Media & NOW Broadband: How To Guide And, I always pay extra for the "signed for" postal option. There are no guarantees that my advice will work. Need a helpful hand to show you how to make a payment? 12-07-2022 You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. Include your email address to get a message when this question is answered. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. Thank you for your post. I just want a broadband upgrade also. on Contact Us | Virgin Media Ireland