Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. A fully charged battery will have between 36 and 42 volts. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. 0000002873 00000 n
In either case, bring it back to wherever you bought it for further assistance and warranty coverage. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. We appreciate you customer service and willingness to do the right thing! Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Back wheel cover scraping tire. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Entice customers to sign up for your mailing list with discounts or exclusive offers. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Has been extremely slow to respond with replacement parts. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Find your product below and click the link to be directed to the specific information for troubleshooting. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. The motor would sometimes "sputter" (not engage) when you push down the throttle. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Kid really loved the speedometer and the cruise control feature! The difference is, these are much more fun! You will see the LED lights start to flash. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Its possible the quality slipped with the V2, but they are basically the same scooter. Problem not solved. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. I'll monitor the post to see if these are isolated or widespread. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Returned the v2 and are now trying a m360 instead /crosses fingers. In all cases the company has been slow to respond. If you have done these things, but are still having trouble, please contact customer service. If your charger does not turn green when you plug it in, your problem may lie in your charger. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Further, the locking pin is completely . . E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. If the battery is fully charged, then the issue is likely with the motherboard or wiring. We'll go through each electric scooter and the error codes that occur. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Make sure all connections are secure and there arent any exposed wires or noticeable burns. When you connect the charger to the hoverboard it will turn red to let you know it is charging. There are many possible reasons why your Gotrax hoverboard is not balancing. GoTrax V2 Not Working : r/ElectricScooters - reddit.com Check which of them the problem is and get it fixed immediately. Cruise control automatically goes on every time when riding. error: . First, plug in your charger and make sure that it works before continuing. What did the brake pad rubbing sound like? We'll go through each electric scooter and the error codes that occur. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Repair frozen GOTRAX GXL V2. Test The Battery Pack On A Scooter That Runs. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 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Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Pressing on button does not illuminate the display nor does the throttle have power. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If you experience problems with any of these models of e-bike file a claim below. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. . Gotrax G3 Plus Commuting Electric Scooter, 18Mph Power 300W Motor 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. 110 20
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Please Note, some electric scooters share error codes. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. `f25Jz>`lf(< @%-vCN Check the lights, the brakes, and all the features, and make sure they are all working properly. It was the front wheel so more difficult, cost 40 for replacement. Electric scooter throttle not working - How to fix it - Thescooterguide Save my name, email, and website in this browser for the next time I comment. Visit our Battery Pack Load Testing Guide. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. If there is, youll need to buy another one and replace it. Install the locking hook and the two screws into the head unit. After fully charging, I prepared for the first ride with the new parts. Power completely shuts off while riding. 0000005863 00000 n
Gotrax gxl v2 won't power on : r/ElectricScooters - reddit Fix stuck GOTRAX GXL V2. To determine whether either of these is true, unplug all of your devices from power and try charging them again. )601368
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<. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. I requested a refund. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Tip: Try to lift as straight as possible out of the tiller. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. This may be caused by several factors, but luckily there are solutions to all of them. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. GoTrax V2 Not Working. 3. %PDF-1.4
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All electric scooter have a fuse or a circuit breaker. How to do a hard reset on GOTRAX GXL V2? - HardReset.info Looks like spring issue. Please Note, some electric scooters share error codes. Frequently Asked Questions - GOTRAX Official Site Amazon.com: Gotrax Scooter Parts In the next video we will show the complete repair, reassembly and testing. Check the fuse or circuit breaker. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. All I've done is adjust the brake pads to prevent rubbing. 0000003486 00000 n
GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. They cannot show error codes. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. New comments cannot be posted and votes cannot be cast. These codes will pop up over your console's display when there are issues within your electric scooter. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000002509 00000 n
Electric Scooters E10, E11, E12 - Contact GOTRAX Customer Support. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Mine out of the box has this metal grinding sound coming from the back. Include an image for extra impact. But some parents may balk at spending more than $100 on an electric scooter. Home. GoTrax - GMAX Electric Scooter. A revolution is on the way - and Electric Scooters are leading it! Power on your scooter and take it for a test drive. Back wheel brake mis-aligned. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit *You may need to perform a recalibration up to three times to fix your issue. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. I finally received the replacement parts. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 0000047449 00000 n
will respond to the email but the response itself is not helpful). Reply, How can I change the Inner tube on the gotrax, bossmanron747 - EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. It was pretty easy to do and I was impressed in the modular nature of the system. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Turn the key or power switch on and engage the throttle all of the way. This is a few specific actions that act as a reset for your board and can fix many common issues. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. 110 0 obj
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Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. I continue to struggle with GOTRAX's customer support team. Jan 7, 2020 If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Kick stand wobbly. Hold down the power button for 10 seconds. Reattach the console/head unit by sliding it back into place. You can get it started again if you press the button so it's probably not a power issue. What if the part I ordered did not solve the problem? It is possible to check the voltage of your battery using a voltmeter. - Very dangerous as you can be cruising along and the motor completely shuts off. Not much help really. Apr 15, 2021 I have had it for over a month now and have had zero problems with it. The GOTRAX Electric Scooter Troubleshooting Guide I also have a V1 and no issues. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Range: 4 miles (est) Max. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Of course, you could also have an issue with your battery. Will this problem come back? GoTrax GKS: Specs. Bolts provided are rusted - poor quality control. Troubleshoot common issues with your gotrax hoverboard with our handy guide. In this video we take a look inside a GoTrax G2 Scooter. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. I kicked off the odometer began registering speed. This was fixed with the company sending a replacement tire. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Problem is from inside the tire assembly. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS I requested a refund. Always be sure to consult the . Thus can not charge scooter. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Check Out Our Guide! EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever So, 3 hours for 4 bars = 45 mins of charging time per bar. All night charging leads to 15 minutes of riding. Take care of your ride so it can take care of you. Try recharging the battery pack for 8 hours. Listen or look back to see if the rear wheel is slowly spinning. Only tools required are the 4mm Allen wrench and a set of pliers. Do you think most of the lower-priced scooters are having these problems? Gotrax Hoverboard Troubleshooting - besteride.com Now i have error code 30! This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Search General questions or product specific choose what you're looking for from our awesome drop down menu. The odometer illumination was bright. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. E03 - Change speed settings or gear. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). You can recalibrate your Gotrax hoverboard by following the instructions above. 20 MPH Max speed and durable 10 . The console on the scooter displays speed in MPH, battery life, and headlight. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Gotrax recommends 3-4 hours for charging time. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger.