clipper card balance refund

If your card is registered, contact us so we can block your card from further use. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you have a question, please call (510) 464-6841. Yes, you can manage your account using the Clipper app and in your mobile wallet. How can I check my card balance or how much I was charged for a trip? New to Clipper? Clipper Refunds: Only registered Clipper cards, are available for refunds. For details about how to apply for a refund, download theClipper Cancellation Form. E\\y\F@B.THH!*o* Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Orders will not load if your Clipper card balance is negative. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. New. If a Clipper card is not used for six months, it can be deactivated. Clipper is the all-in-one transit card for the Bay Area. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. All rights reserved. /Tx BMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. For more information, call the BART Treasury at (510) 464-6841. Baseball History 1921 Hall of Fame & Other Players/Teams Original News Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Clipper and Pay by Phone | bart.gov If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Only registered Clipper cards are eligible for refunds. If this happens at any time, please call Clipper at 877.878.8883 for a refund. H*2T0T3415Rf& All rights reserved. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. /Tx BMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. /Tx BMC /Tx BMC Account Management | Clipper Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. However, money added since then does not show on the account, as weve not used the cards. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream IMPORTANT: Clipper cards will hold funds for . When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Add value, set up autoload, and check your balance! Refunds are subject to the fees in Section 10. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. More riders tell of disappearing Clipper card balances A reader in a prior column thought $300 had disappeared from an account. All Go Pass users should register their Clipper cards on Clippers website. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Registration is easy, and its free. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. 0 0 10.146 10.364 re Agreement | Clipper A reader in a prior column thought $300 had disappeared from an account. All rights reserved. Key Clipper information translated to Chinese. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. f The check may take 4-6 weeks. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. A: Fire off an e-mail to clipper@bayareametro.gov. OneCard FAQ | OneCard Office /Tx BMC H*2T0T341f& It is not available to students or postdoctoral scholars at this time. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. f Due to observed delivery issues this is a less secure option. Authorize payment below. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Paper tickets balances cannot be transferred onto a Clipper card. But the other way is get you $$ back is to understand why they charged $3 in the first place. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Be sure to review the paper ticket fare chart at the station. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. How many people do not know and never retrieve their funds? H*2T0T3415Rf& As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . What should I do if my card is lost or stolen? Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. BART will refundpaper ticketswith a remaining value greater than $1.00. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Pay With You have to fill out a form. EMC J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. endstream endobj startxref 0 %%EOF 332 0 obj <>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Will the toll lanes reduce traffic jams? Fares are for one-way travel. For more information, please refer to our pre-tax payroll deduction web page. It is available for free to eligible university, and hospital employees. Should I stay at a hotel near the airport? Left and right arrows move across top level links and expand / close menus in sub levels. o Discover . /Tx BMC /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Clipper saves money. 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Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Registering your card protects your card balance and allows you to set up an online account. You can add value, see what's on your card, and see recent transactions. HD 0UR K(EP%xg:#6(=VU-zTqwn?p What can I do with an online Clipper account? REFUNDS. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. You wrote about Clipper freezing accounts. EMC Refunds | bart.gov /Tx BMC Account Management | Clipper /Tx BMC /Tx BMC 0.749023 g E\\y\F@B.THH!*o* Clipper cards will hold a maximum of $300. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. E\i\\ $16.99 10% off. Pay it forward. Need to Order a Clippercard? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. But nobody did. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. PDF Defective Card Form Station Agents can also provide pre-addressed envelopes to Treasury. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. BART will refund tickets with a remaining value greater than $1.00. Yes, you can manage your account using the Clipper app and in your mobile wallet. Learn more about our privacy policy. Mail the ticket(s)toBART's Treasury Department. for more info). EMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. 0 0 10.1455 10.364 re f `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream How can I manage the account on their behalf? Otherwise, you will be logged out automatically. Its also required if you want to set up automatic reloading. /Tx BMC E\\y\F@B.THH!*o* Tickets submitted for refund must have been purchased by cash or debit card. Credit Card Type (check one): o MasterCard . Refund will be given as Returns shipping; 14 days: Money Back: . 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Min of $5. /Tx BMC E\\y\F@B.THH!*o* Transit pass refunds are subject to transit agency approval. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream It is recommended that items of value be insured when selecting this option. We contacted Clipper and were instructed to write letters to get the refund on two cards. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Key Clipper information translated to Spanish. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Then when you exit, Caltrains will tell you that you have a negative balance. Home | Clipper Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is also available to graduate students until December 31,2022*. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Then take a long joy ride on Caltrains. I would love to consolidate all the cards into one card. How can I cancel my card and get a refund? h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Choose to stay logged in or to log out. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Your refund request will typically be . New Oakland Clipper Customer Service Center Serves East Bay Customers However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, contact us so we can block your card from further use. How Do I Check How Much Is On My Clipper Card? - CLJ Your Clipper card will not be returned to you. EMC H*2T0T3415Rf& Is there a way to purchase the card without paying the fee? For three bucks, just consider it a cheap souvenir. f EMC Someone else may be able to use it. f Page Redirection - Home | Clipper endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Log in to your profile to sign up for occasional updates. Ferry Fares & Payment | Golden Gate Get Morning Report and other email newsletters. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream This option helps you avoid paying for postage and is the most secure option. Learn more about our privacy policy. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Key Clipper information translated to Spanish. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. For faster replacement, you also can pick up your replacement card at an in-person service location. 0 0 10.1455 10.364 re Otherwise, you will be logged out automatically. Prior to that he was an assistant sports editor at the paper from 1984-1987. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Email clipper@bayareametro.gov. Learn more about Clipper on your phone. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. OK to stay in Oakland for visit to San Francisco? The refundmay take 4-6 weeks to process. So we just kept our Suica as well as our Icocaused in the Kansai. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Clipper App. H237402VH2P0P04341Qf& Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 0.749023 g Can I have more than one card in my Clipper account? That will show you the cost of each trip. Clipper said they didnt have money in their accounts. BARTs Treasury Department will then process the refund. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. /Tx BMC f When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Stanford, California 94305. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Can I get a refund on my $500 Clipper Card? No longer have use - reddit This is one option for using up the funds on a paper ticket you own. Choose to stay logged in or to log out. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Pay With Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. The other option is a refund. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Clipper card refund - Oakland Forum - Tripadvisor The Go and Smart Passesare non-transferable. Hope this doesn't break the bank for you. f What do you recommend for getting this resolved? /Tx BMC If you cannot tag your card successfully, try on another device. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. EMC Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Only registered Clipper cards, are available for refunds. Directions to Zide needed from Union Square. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Skip top navigation. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. If your card is registered, contact us so we can block your card from further use. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. f Ticket Refunds. E\i\\ EMC Metropolitan Transportation Commission . Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. H*2T0T341f& Phone. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. (For example in NYC one can buy MetroCard at the airport without a fee.) 0.749023 g Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. You can have multiple adult cards associated with a single account. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . The site navigation utilizes arrow, enter, escape, and space bar key commands. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). It's just $3. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. 2020, Metropolitan Transportation Commission. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Is it possible to withdraw the cash balance from a Clipper Card - Quora ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. For faster replacement, you also can pick up your replacement card at an in-person service location. How can I check my card balance or how much I was charged for a trip? Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Options to Oakland Airport from Union Square. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. /Tx BMC 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream ClipperCard is your passport to campus and beyond! endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Key Clipper information translated to Chinese. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion.

clipper card balance refund 2023