Honestly, this is one of those lessons I have had to learn the hard way. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. eBay Business Equipment Purchase Protection. Its to protect myself from the buyer! I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. The seller has 3 business days to get back to you. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? 1. See ourpartial refund guidelines. Covers your purchase price plus original shipping on virtually all items. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. What does the eBay Money Back Guarantee cover? To request a return, select the item you want to send back from your recent purchases above, or use the button below. I threw everything away". 17 votes, 21 comments. 07-05-2020 Take a front, back, side, and inside view of your item. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. For more information, see our Condition of returned items policy. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. - edited I find too many fun toys for my family (or myself), and just love the whole process. Seller with 11000 feedback. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. A strong shipping strategy is key for a successful holiday. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Shipping has definitely been delayed with everything going on. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can choose to add a message to the buyer. Read our article on, Need help with return shipping? You do not have to be in a hurry when you receive the item to refund them. And dont waste time taking packaging pictures eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The unofficial eBay subreddit. Ready to start making a good side income from flipping? Before you can send an item back to the seller, youneed to start a return. Most sellers refund as soon as they get the item back. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. You can also find more information in our full article below. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? We have several policies built into our business model that protect us from having to return items. The seller was not accurate and now the seller or ebay wants to give me my money or item. This will definitely help any return request case that comes your way and a good habit to get into. You do not have to offer returns or refunds on your items either. - edited Offering a return of an item is always my last resort and honestly it is very rare. But it is. So having a returns policy can give you a competitive advantage. It covers purchases paid with PayPal and most other electronic payment methods. We protect ourselves! Often, they will review the messages and realize the buyer did not read the listing. How long should I give a seller to fix the problem before I contact eBay? Its always good to see where eBay stands with the case before you contact the buyer back. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Learn more about our Condition of returns policy. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. This may sound like overkill to you, but stay with me while I explain! Your email address will not be published. How to use your eBay earnings to purchase shipping labels. My second reason for taking photographs of the items I ship? If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Having an accurate listing description is so important, especially if you are selling used items like I am. See the table below for guidance on issuing a partial refund. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. I gave alot of money for an item from ebay to a seller. Oh, Ship! Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. This doesnt happen often, but it has happened! Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. This will get them to move the decision in my favor and pay out the damage coverage. Keep in mind that some returns can remain open for up to 35 business days. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Learn more about our signature confirmation requirements. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Tip As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. I will fight for them to cover my packages. Not to do partial returns When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. You can go to the Resolution Center and contact the seller. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. 2. Refunds go back to your original payment method and are typically available within 3-5 business days. eBay Business Equipment Purchase Protection. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. When a buyer opens a Not As Described case, the sellers options are few. You'll receive the return shipping label credit on your monthly invoice. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You can even notate it in your description when you list anything that might be wrong with the item. See our page on. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. When the seller replies, we'll send you an email with details of the next steps. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Do I need to pay extra for the eBay Money Back Guarantee? The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. What if the seller doesn't offer returns? This can be useful when the buyer isn't completely satisfied with their purchase. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. I have reported the buyers, but I still have all 12 returns counting against me. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. I used to send out many of my items without insurance! Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Read the complete details about the eBay Money Back Guarantee. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Read theSeller protections policyto find out how to qualify to issue partial refunds. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Escalate to eBay if you don't reach a resolution within 3 business days. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. - edited 01-08-2020 So the buyer gets 6.50 from eBay. If the problem is small, I take advantage of the eBay partial refund policy. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. 1. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Its very, very important to take photographs for your records both using freight and Fedex and UPS. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. Enter a return merchandise authorization number, if you use them. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You accept returns in your policy, and the buyer changed their mind about a purchase. Once you request a return, the seller should get back to you within 3 business days. Within our return policy, we state that return shipping is paid by the buyer. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Why was my refund less than the amount I paid? Another sale previously had the buyer claim an item was defective when I know it was not. So what do you do when a buyer says item not as described? This is a good option for low-value items. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Return Claim "Not As Described"? I always encourage our members to use those photos! If you bought it over eBay and it isn't right, it's the seller's problem not yours. A dialog will open as you type your search terms. In some cases, we may automatically accept a return request on your behalf. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). I'd really like another option. Accept the return:The buyer will send the item back to you for a full refund. There are several ways you can send an item back to the seller. What if the seller doesn't offer returns? You can choose whether to accept returns if a buyer changes their mind about a purchase. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case This is a win win for both of us. Ebay sides with buyers in not as described claims. 01-08-2020 A buyer insists the item was not as described in order to force a return. Good luck and sorry you encountered this circumstance. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If your item hasnt arrived, or isnt as described,let the seller know. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Open a case and try to work things out with the seller. See our page on, Would you like us to help with an open return request? moment, Oh, Ship! Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. It was an auction that I won. How you request the return depends on how you bought them. View cart for details. View cart for details. Please read the rules Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . What if an eBay buyer damaged an item and wants a refund? I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. You dont need a special printer or self-adhesive labels when printing return shipping labels. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. 3. eBay will review your case and get back to you within 48 hours. The eBay Resolution Centre is at the bottom of this page. Still, it wouldn't really matter what you put in the description. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. This is a good option for low-value items. The condition of the returned item is important, so repack it carefully. Some business equipment categories that may be covered by the. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. In this case you can: Refund the buyer and get the item back. If the return request is for Item not as described, I get them to let me know why they think it is not as described. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. There are two categories of return requests from customers: 1. Too many of those and their returns ability will be hindered. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. 2. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Send you a message The seller may ask you for some more details about your return request. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. In such cases, the responsibility for the costs of the return is according to the sellers policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Do not give a refund without getting the item back! Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Youll hear from us within 48 hours. How to deal with "Item not as described" returns that are not valid. The eBay Money Back Guarantee is not a product warranty. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. 01:47 PM. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping.
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